Bithumb Cryptocurrency Exchange Prioritizes Value Of Communication With Customers

In South Korea, cryptocurrency exchange Bithumb announced this Tuesday that it launches a ” investor protection education program” in order to bridge the digital divide between generations. It,therefore, ensures a safe financial life for all age groups. In fact, according to the digital competitiveness comparison data of major overseas institutions, wihich is analyzed by the Korea Economic Institute in March last year, Korea’s digital polarization is the highest in the OECD.

The proportion of digitally skilled people aged 16 to 24 was 63.4%, the highest among OECD countries,whereas the proportion of people aged 55 to 65 was 3.9%. It led to the figure that the digital proficiency measure between generations largest.

In response, Bithumb Customer Support plans to expand its investor protection education program. Accordingly, it increases the ability of the old crypto investors to utilize the services of Bithumb exchanges in a safe way. In addition, it offers direct communication of customers with Bithumb cryptocurrency exchange. The program also guarantees safe crypto trading with prevention of financial fraud.

A preliminary test was in March. Bithumb invited 18 seniors aged 55+ who use Bithumb exchanges. The 90-minute training was provided. During the training, basic information on crypto assets, types of crypto assets, price, how to use charts and what to keep in mind when investing, and how to deal with crypto financial fraud were major topics of the program.

Starting the second quarter of this year, Bithumb will visit local communities where a need for education is necessary. This would mainly provide the information about how to use the exchange and how to prevent financial fraud.

Bithumb is running an ‘Investor Protection Campaign’ that helps customers safely trade cryptocurrencies through the support center’s websit, a ‘Cryptocurrency Insights’ program that helps investors understand the relative information asymmetry. Bithumb insists, “We will continue our efforts to provide a safer trading environment by upgrading our FDS to detect abnormal trading behavior.” “We will prioritize communication with our customers.”

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